Occupations

Tasks
Knowledge and Skills
Job Zone
Work Styles and Values

Tasks

Protect the security of medical records to ensure that confidentiality is maintained.
Review records for completeness, accuracy and compliance with regulations.
Release information to persons and agencies according to regulations.
Plan, develop, maintain and operate a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information.
Retrieve patient medical records for physicians, technicians, or other medical personnel.

Knowledge
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Time Management - Managing one's own time and the time of others.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities
	Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
	Near Vision - The ability to see details at close range (within a few feet of the observer).
	Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
	Speech Recognition - The ability to identify and understand the speech of another person.
	Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
	Written Comprehension - The ability to read and understand information and ideas presented in writing.
	Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
	Speech Clarity - The ability to speak clearly so others can understand you.
	Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
	Written Expression - The ability to communicate information and ideas in writing so others will understand.
	Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
	Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Work Activities
	Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
	Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
	Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
	Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
	Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
	Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
	Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
	Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
	Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
	Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
	Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
	Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
	Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
	Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
	Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
	Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
	Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Job Zone
Title	Job Zone Two: Some Preparation Needed
Overall Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
Education	These occupations usually require a high school diploma.

Interests
	Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
	Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Styles
	Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
	Integrity - Job requires being honest and ethical.
	Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
	Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
	Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
	Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
	Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
	Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
	Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
	Initiative - Job requires a willingness to take on responsibilities and challenges.

Work Values
	Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Medical Records and Health Information Technicians - 29-2071.00