Occupations

Driver/Sales Workers - 53-3031.00

Summary Occupational Forecast Data
Annual Average Employment		Employment Change		Average Annual Job Openings			Wage and Training Levels
2013	2018	Numerical	Percent	New Jobs	Replacement Jobs	Total	Median Hourly	Median Annual	Education & Training Level
2956	3164	208	7%	42	59	100	$9.60	$19,971	Short-term on-the-job training
Staffing Pattern Data						Forecast Data Source: EMSI (1st Quarter 2013)

Description

Drive truck or other vehicle over established routes or within an established territory and sell goods, such as food products, including restaurant take-out items, or pick up and deliver items, such as laundry. May also take orders and collect payments. Includes newspaper delivery drivers.

Occupation Details
The information in this section represents occupational characteristics included in O*NET which defines key features of an occupation as a standardized, measurable set of variables called "descriptors". These distinguishing characteristics of an occupation are described in greater detail in the O*NET Content Model. All items are listed in descending order of importance.

Tasks
Knowledge and Skills
Job Zone
Work Styles and Values

Tasks

Collect money from customers, make change, and record transactions on customer receipts.
Listen to and resolve customers' complaints regarding products or services.
Inform regular customers of new products or services and price changes.

Knowledge
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Service Orientation - Actively looking for ways to help people.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
	Coordination - Adjusting actions in relation to others' actions.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
	Mathematics - Using mathematics to solve problems.
	Persuasion - Persuading others to change their minds or behavior.
	Time Management - Managing one's own time and the time of others.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities
	Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
	Near Vision - The ability to see details at close range (within a few feet of the observer).
	Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
	Speech Clarity - The ability to speak clearly so others can understand you.
	Written Comprehension - The ability to read and understand information and ideas presented in writing.
	Written Expression - The ability to communicate information and ideas in writing so others will understand.
	Speech Recognition - The ability to identify and understand the speech of another person.
	Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
	Far Vision - The ability to see details at a distance.
	Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
	Depth Perception - The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
	Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
	Control Precision - The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
	Multilimb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
	Spatial Orientation - The ability to know your location in relation to the environment or to know where other objects are in relation to you.
	Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
	Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
	Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
	Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
	Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
	Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
	Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Work Activities
	Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
	Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
	Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
	Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
	Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
	Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
	Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
	Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
	Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
	Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
	Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
	Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
	Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
	Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
	Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
	Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
	Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
	Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
	Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Job Zone
Title	Job Zone One: Little or No Preparation Needed
Overall Experience	Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training	Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples	These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, construction laborers, continuous mining machine operators, and waiters/waitresses.
Education	Some of these occupations may require a high school diploma or GED certificate.

Interests
	Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outsi
	Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
	Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Styles
	Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
	Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
	Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
	Integrity - Job requires being honest and ethical.

Work Values